Warranty Policy

1. Scope of Warranty

This warranty policy applies to coconut and tropical fruit products supplied by THANH DANH COCONUT CO., LTD, in accordance with the terms specified in each order or contract.

2. Warranty Coverage

We guarantee that all products are delivered in accordance with the agreed specifications, quantity, and quality. The warranty applies to defects arising from production, processing, or packaging.

3. Warranty Period

The warranty period varies depending on product type and storage conditions and is specified in the relevant contract, order, or mutual agreement.

4. Warranty Conditions

Products are eligible for warranty consideration if:

• They are still within the agreed warranty period.

• They have been stored and transported in compliance with technical and storage requirements.

• Defects are not caused by external factors, misuse, or improper storage.

5. Warranty Exclusions

Warranty does not apply in the following cases:

• Damage caused by improper transportation after handover to the carrier as agreed.

• Damage resulting from natural disasters, fire, accidents, or force majeure events.

• Products that have been altered, mishandled, or used for purposes other than intended.

6. Warranty Procedure

Customers must notify us in writing (via email or official document) as soon as possible after detecting any issues. Both parties will cooperate to inspect and agree on an appropriate solution, such as replacement, refund, or other mutually agreed remedies.

7. General Terms

THANH DANH COCONUT CO., LTD reserves the right to amend this warranty policy to align with business operations and applicable regulations. Any changes will be publicly announced.