Delivery Policy

1. Shipping Scope

THANH DANH COCONUT CO., LTD provides delivery services for both domestic and international customers in accordance with the terms specified in each order or export contract.

2. Shipping Methods

• Domestic delivery: via local logistics providers as agreed.

• International delivery: by sea freight, air freight, or other suitable transportation methods depending on the nature of each order.

3. Delivery Time

• Delivery schedules are clearly agreed upon in the contract or order confirmation.

• Delivery time may vary due to external factors such as weather conditions, customs clearance, or force majeure events.

4. Shipping Costs

• Shipping costs are clearly stated and agreed upon in quotations or contracts.

• Any additional costs outside the original agreement (if any) will be communicated and confirmed with the customer in advance.

5. Responsibility During Shipping

• We are responsible for proper packaging to ensure product quality during transportation.

• Risk and transportation costs are handled according to the agreed delivery terms (FOB, CIF, or other Incoterms).

6. Inspection and Receipt of Goods

Customers are responsible for inspecting product quantity and condition upon receipt. Any issues should be reported promptly for timely support.

7. Delays or Disruptions

In cases of delivery delays or disruptions due to force majeure, THANH DANH COCONUT CO., LTD will notify customers promptly and work together to determine appropriate solutions.